Reference

mata123 Terms & Conditions for Your Account

Clear account steps, wallet rules and access conditions are set out in the mata123 Terms & Conditions, so you know what applies before opening an account.

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POLICY HELP

Get Terms Help Beside Your Account

When a policy question affects login, a wallet record or an account request, we keep the contact path close to the relevant account area. Open the support route shown after login and include your account identifier, device type and payment reference where relevant. We can then match your question to the Terms & Conditions without asking you to repeat the same details.

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Account access

If phone verification or a login step stalls, send the account identifier and device path shown on your screen. We use those details to point you to the relevant Terms & Conditions clause.

Wallet status

For DANA, OVO, GoPay or QRIS questions, include the payment reference and status shown in your account. We can separate a policy condition from a pending wallet record.

Policy request

For a wording question or change request, contact us through the account support route and name the section. We will direct the request to the policy contact path available to you.

DATA SAFEGUARDS

How We Apply These Account Terms

The Terms & Conditions explain what we collect, why an account check may occur and how long records can remain available.

Account details

We use the details you submit for account handling and verification under the Terms & Conditions. Keep your phone number current so an access check does not rely on an outdated contact.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained with the related account record. This helps us match a payment question to the correct request.

Cookies

Browser cookies can support session continuity and account security on your phone or desktop. The policy explains their role, while your browser settings provide a separate way to manage them.

Login security

You are responsible for protecting your password, verification phone and active sessions. If you notice unfamiliar access, use the account support route promptly and mention the affected device.

Record retention

Some account, payment and policy records may remain stored for the period required by applicable rules or operational checks. The contact path can explain which record category your request concerns.

Change requests

To request correction, access or clarification, contact us through the account support route with the relevant section and account identifier. Where local law permits, we will explain the next step.

Terms & Conditions Questions Answered

These answers focus on the account, wallet and access points people usually check before opening mata123. Read the full Terms & Conditions for the wording that applies to your request, and use the account support route when your situation involves a specific payment reference or device.

Open the policy page from the account area before continuing with account access. The page contains the current wording on eligibility, phone verification, payment records, device use, changes and contact requests.

Yes. The Terms & Conditions cover payment records and account use connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account requests.

Phone verification links an access request to the account details you submitted. The terms explain that this step may be required before account access and that you should keep the number current.

The Terms & Conditions apply across phone, tablet and desktop browser sessions. You remain responsible for your login details and should report unfamiliar device access through the account support route.

It means account access, eligibility and certain policy requests are subject to the rules applying in your location. Our Terms & Conditions use this wording because access depends on local law.

Use the support route shown after login, provide your account identifier and name the data or policy section involved. We will explain the available correction process under the Terms & Conditions.

They can be updated with notice through the policy or account area where applicable. Check the displayed version before a new request, especially when it concerns payment status, access or verification.

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